Frequently Asked Questions
How long do I keep access to a course?
You receive lifetime access to purchased courses. If we ever retire content, we will provide a reasonable replacement or a refund option.
What materials do I need to start?
Begin with drop cloths, a sanding block (180–320 grit), a soft brush, and your chosen pastel paints (chalk or milk). Each course provides a printable list.
Are the finishes safe for nurseries?
We highlight low-VOC options and curing times in relevant lessons. Always allow full cure before use and follow the manufacturer’s safety guidance.
Do you offer refunds?
Refund eligibility is shown at checkout. If a course does not match its description and you have not completed it, contact us for options.
Can I download checklists and worksheets?
Yes. Many courses include printable checklists, swatch cards, and care sheets for personal use.
What support do instructors provide?
You can submit questions via the contact page. We also host periodic Q&A sessions posted in the course announcements.
How do favorites (Fallows) work?
Click “Add to Fallows” in the catalog to save a course locally on this device. Visit the Fallows page to manage or export your list.
Can I gift a course?
We support gift notes at checkout in the cart page. For gifting to someone else, contact support to arrange access details.